Customer Relationship Management (CRM)
By providing a more complete and immediate understanding of
customers trends, clients are in a better position to offer additional goods
and services, and thereby increase revenues. Top line growth is accomplished
by a thorough understanding of the business case and complex planning that may
require changes to a company's business process and organization. It's crucial
to understand exactly how CRM will fit into your organization and how it will
concretely contribute to business objectives. ConBrio uses the following 4 step
method to ensure a sensible approach to CRM and to help clients avoid expensive
Analyze Project's Scope: ConBrio
experts help IT managers analyze the business issues, the customer relationship
model, and the exact nature of customer interactions and how they tie together
as a whole.
CRM Benefit: Our experts help IT
managers and executive staff build a solid business case and understand how
CRM technology will provide new revenues through top line growth.
Determine Exposure: We assist clients
in determining CRM exposure areas and providing solid solutions for successfully
tying together information from different corporate databases and customer interactions.
CRM Fundamentals: ConBrio helps
IT managers and executive staff understand how the CRM technology fits into
their business as well as plan, execute and manage a CRM strategy to match up
technology and business processes.